Appointment Confirmation, Cancellations & Refunds
We require at least 24 hours’ notice to be given for any appointment cancellation.
If you cancel within 24 hours of your appointment or do not attend a booked appointment, we reserve the right to charge a fee. The fee will be based on the duration of your appointment and charged at $79 per hour.
Refunds will be provided where required under Consumer Guarantee ACT.
If you pre-pay for treatments you will save an amount according to the pre-payment schedule.
There is no refund on pre-pays and they are not transferable to other individuals.
Pre-pays have a 12 month expiry from date of purchase.
24 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 24 hours or do not attend the appointment, the treatment will be forfeited.
You agree to these terms by purchasing pre-paid treatments.
Deposits that go towards treatments and are non-refundable. Refunds will be provided where required under the New Zealand Consumer Law.
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